Business Process Documentation


Process Documentation typically consists of a set of diagrams, textual descriptions and data elements that provide both overview and detailed information about the business processes in a format that can be understood by Directors, process owners, managers and operational personnel in the organization.

The key components of a typical Business Process Documentation are:

  1. The set of processes and activities that take place within the organization.
  2. Diagrams; process stream, flowcharts.
  3. Cross functional matrix of suppliers, inputs, outputs , customers and requirements.
  • Kpi’s Key Performance Indicators in the Processes.
  • Operational Instruction Formats & Audit Formats.